RTO Code: 46474 | CRICOS: 04397H

Student Support Services

Contact Us

03 99617512
03 99617482

Location

364-372 Lonsdale Street, Melbourne, 3000, Victoria, Australia

Email us

[email protected]

Business Hour

Monday - Sunday
9AM - 5PM

Introduction

Heaton Institute of Technology is committed to fostering a safe, inclusive, and supportive learning environment for all students. We provide a range of educational and personal support services designed to help you succeed in your academic journey and adjust to life in Australia.

Our reception team on 12 Pritchard Street East, Wentworthville NSW 2145 is your first point of contact for all support needs. If you require assistance related to your course or wellbeing, you may also contact the Academic Manager or CEO, or book an appointment via reception.

For after-hours emergencies related to your course, please call +61 2 7803 7800.
If your emergency is life-threatening (e.g., fire, accident, or serious danger), immediately dial 000.

Student Orientation

At Heaton Institute of Technology, we conduct a comprehensive orientation session before the start of every course. This session is designed to help new students settle in smoothly and become familiar with life at the college.

Orientation provides essential information about:

  • Studying at Heaton Institute of Technology
  • Campus facilities and student services
  • Local transportation and travel tips
  • Estimated cost of living
  • Banking and accommodation options
  • Health and safety guidance

How student needs are proactively identified

Heaton Institute of Technology will ensure that student needs are proactively identified, prior to enrolment, via: Pre-Training Review/LLN

How student needs are systematically monitored and responded to

If student needs are identified, Heaton Institute of Technology will create an individual learning plan that will include:

  • Learning goals to be achieved;
  • Contingency plans;
  • Logistics of the learning relationship, e.g., duration;
  • Frequency of meetings and the length of meetings;
  • Locations of meetings;
  • The nature of contacts (i.e., what are they for?);
  • The structure of the learning relationship, e.g., the activities that we will do;
  • How progress will be monitored;
  • The equipment and/or resources that are needed;
  • WHS

All individual learning plans will be monitored by the Student Support Officer with respective trainers/assessors and management.

Support for positive learning outcomes

Heaton Institute of Technology provides support to all students to ensure positive learning outcomes via a range of strategies:

  • Students facing personal difficulties that may affect their learning should approach the Counsellor or PEO for personal/career advice and counsel;
  • Assistance may include a deferment of study, help with a Special Consideration application, or referral to further student support service or external counsellor;
  • Students who specifically require assistance with study skills can obtain practical advice on assignment writing; course-specific language and learning skills; and assistance with any language, literacy or numeracy problems;
  • Students will be given adequate time to work on assessments and projects;
  • All assessments/projects will be assessed at the completion of each unit;
  • Heaton Institute of Technology can organise information and assistance regarding any disability related matters as per Commonwealth Disability Discrimination Act;

Staff available to students with learning needs:

  • Student Support Officer
  • Trainers and assessors
  • RIC administration and management

Student Obligations

Overseas Student Health Cover (OSHC)

International students must maintain valid OSHC throughout their stay. OSHC covers:

  • Doctor visits
  • Hospital treatment
  • Ambulance services
  • Some prescription medication

Heaton Institute of Technology can help arrange OSHC.

More info: www.health.gov.au

Full-Time Study Requirement

As per student visa regulations, international students must maintain full-time study, typically:

  • Minimum of 20 contact hours per week
  • At least 40 study weeks per year

Attendance

While Heaton Institute of Technology encourages consistent attendance to support academic success, students are not reported to the Department of Home Affairs for low attendance alone. Students are monitored based on course progress, in line with the Course Progress Policy.

Policy available at: https://hit.edu.au/

 

Change of Address

Upon your arrival in Australia, it is a mandatory requirement to provide Heaton Institute of Technology with the following information:

  • Your residential address in Australia
  • Email address
  • Mobile phone number
  • Emergency contact details

Notify Us Within 7 Days

If any of these details change during your stay, you must notify Heaton Institute of Technology within 7 days. Keeping your contact details up to date is not just important for communication — it’s a legal requirement under the ESOS Act 2000.

Why it matters:

If you breach your visa conditions (e.g., attendance or academic progress), Heaton Institute of Technology is required to send notifications to your last known address. Failing to update your information may mean you miss critical communications about your visa status.

Address Updates Every 6 Months

As per Tuition Protection Service (TPS) guidelines, international students must confirm or update their address at least once every six months.

Keeping your contact details current ensures:

  • You stay informed of important college updates
  • You remain compliant with Department of Home Affairs regulations
  • You avoid unnecessary risks to your student visa

If you need assistance updating your details, please contact Student Services at Heaton Institute of Technology.

Consultation Booking Form